Frequently Asked Questions

Size Issues

I've ordered a size that does not fit and want to exchange for a different size. What next? Exchanges are always free. Please contact us for a return authorisation number;Click here

How do I know which size I should order for shoes? For Adult sizes all our shoes are listed on the order page in Inches, US standard shoe sizes and European shoe sizes. The most accurate method is simply to measure your footfrom heel to big-toe with a ruler. Then order based upon the actual length of your foot.

For Child sizes you can go to, then print out our useful shoe size measuring pageclick here

 

How do I know which size I should order for a Woman's RashGuard Top?These are form-fitting tops. The sizes referred to on the RashGuard page refer to a Woman's Bust size.

Returns
How do I return a product?Pleaseclick herefor our Return Guide page

 

Security and Privacy
How can I be sure ordering from COEGA Sunwear is safe?COEGA Sunwear is a Certified Seal Member of Square Trade. This protects you and your online purchase. To go to the Square Trade site, where our; Identity, Superior Selling Track Record and Commitment to Good Selling Standards are displayed,click here

How do I know your site is free from hackers? store.coegawear.com is scanned and certified HACKER FREE daily by Xentinel Security. For more details,click here

Do you keep my credit card info?No. COEGA Sunwear NEVER has access to, and NEVER keeps your personal credit card information. Only 2Checkout.com, a secure credit card processor approved by all major credit card companies receives this information directly, only from you.

 

Payment and Refunds
How do I get a refund?If you are not happy with your product, we will issue you refund immediately after we receive your product return. Refunds are issued via the same method with which you paid. For example, if you paid by credit card, we will immediately issue a refund to that card. If you paid by PayPal, we issue the refund by PayPal.

 

Contacting COEGA Sunwear
How do I contact COEGA?The preferred method of contacting us isEmail(please click). We are also available byPhone(please click).

 

Guarantees
What are your guarantees?Pleaseclick here

 

Other

What is the delivery cost and expected delivery time?Pleaseclick herefor shipping cost and expected delivery times.

How do I know you won't send me spam?We DO NOT send you spam. It's against our policy. It's not the kind of company we are. We don't believe spam to be effective, anyway.

More Questions?PleaseContact Us